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A Night With Time Warner Cable….

WTFTWC

 

As I was paying my bills this evening, I learned Time Warner Cable recently raised my Internet package about 10-15 extra dollars per month. I was originally paying around $55 / mo. for a mediocre 30Mbs  Down / 3Mbs Up internet package.

First, I will never understand why my Internet bill from my ISP is NEVER constant. One month it’s $54. The next month it’s $56.  Then, it jumps to $67. The only thing I was able to discover after a long online-chat session with a TWC customer service representative was that my “year-long $20 discount promotion had expired”. I then called Austin’s local TWC customer service number, and was put on hold for about 35 mins waiting to speak with an “Account Specialist”. I finally gave up, and was later emailed by another TWC representative, telling me once again, the promotional price I had been paying for the last 365 days of service was no longer available. (Although they failed to mention WHAT, exactly, that promotional price was).

Regardless, we had a fun back-n-forth email conversation that I wish to share:

________________________________________________________________________

From: Dinah
Date: Monday, April 15th – 9:04pm
To: Ty Root
Subject: Re: Transfer Fee / Increased Bill

Hi Mr. Root,

In your question’s on your transfer fee you were charged $19.99 for the transfer for a tech to come out and install your services.

There was $19.59 in charges that were transferred from you old account to the new account.

Your old account didn’t stop billing until 03/12, which should of stopped on 03/01 when your other account was connected.

I have put credits on your acct for the services from 03/01 thru 03/12.  This should take about 3 days to show on your new account.

If you have any other questions you can e-mail me back or call customer service.

Thank You,

Dinah

________________________________________________________________________

From: Ty Root
Date: Monday, April 15th – 9:26pm
To: Dinah
Subject: Re: Transfer Fee / Increased Bill

Thank you, 

 I would also like to address why I am seeing a price-hike on my over all service, which jumped $10 from January to February. I understand from what your customer service rep told me, that I was under a 12 month promotion. If my bill cannot return to the $55 / mo. I was paying for 30Mbs service, I will have no choice but to cancel. With Google Fiber incoming, I would expect Time Warner Cable to put up more of a fight to retain it’s “loyal” customers. However, that does not appear to be the case. I’ve already ran several tracerts and routing calls to your servers, and it appears TWC is funneling much of my streaming video traffic (YouTube especially) through TWC proxy servers that result in me seeing bottle neck speeds, and slow downs. THIS IS COMPLETELY UNACCEPTABLE. I will not pay $65 / mo. for this. Please address these issues, or I will be forced to cancel my service. 

-T.

_________________________________________________________________________

From: Dinah
Date: Monday, April 15th – 10:33pm
To: Ty Root
Subject: Re: Transfer Fee / Increased Bill

Mr. Root,

I am sorry but the promotion price you had ended and is no longer available.

To get below the $65 price I would have to downgrade your system to 20Mbs.

The price for standard going rate is $49.99 you currently are paying $34.99, $20 for the extreme, and $3.95 for the modem rental fee.

You use to pay $53.94 before taxes now you are at $58.94.  The best I can do is I adjust the rental fee on the modem for 6 months you have a $3 discount. Which makes your bill $55.94 before tax.  This is the best I can do at this time. With Taxes you are looking at $58.84.

Dinah

_________________________________________________________________________

From: Ty Root
Date: Monday, April 15th – 11:32pm
To: Dinah
Subject: Re: Transfer Fee / Increased Bill

Do what you can. I will take whatever I can get. But I just want you to know, with Google Fiber just being announced in Austin last week,  you are slowly losing the faith of your current customers.
It’s only a matter of time until they realize that a much better service is coming. And trust me I will be at the forefront of the fight letting people know that Google Fiber is a much better BANG for the buck. 
 
I may have no choice but to wait a full year til it finally arrives, but God knows when Google Fiber becomes available you will most likely  lose me as a customer. If not much sooner.
Paying over $60 / mo. for 30 Mbs down and 3MBs  up is ridiculous. 
 
Not to mention I have calculated and run my own tracerts, and you are clearly running YouTube traffic through your own proxy servers. The fact you throttle or funnel traffic to your own servers prevents me from getting the highest performance I am paying for. As a result, my YouTube  traffic continues to be slow, throttled and/ or bottlenecked. That is completely unacceptable for the money I am paying TWC.
 
So do not be alarmed when people start jumping ship at the first opportunity. Funneling, throttling, & bottlenecking video-streaming traffic is completely unacceptable.
 
I hope TWC takes a serious look at how it treats its customers and how it provides it services. Your future depends on it.
 
T.
 
Sent from my iPhone

_________________________________________________________________________

I have no problem with Dinah. I imagine most TWC cable employees possess very little power to influence  or change a business model that is clearly antiquated and designed to leach more and more money from its customers. And there isn’t much I can do. AT&T U-Verse offers slower speeds, for a higher price, and Grande Communications does not offer service in my area. To be honest, I could live with the price-hike if Time Warner Cable wasn’t dampening my service.

Still…..all this tells me is Google Fiber can’t get here soon enough.

-T.

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It’s Been a While…..

So, that was 4 month’s ago.

I should just pack it up, and consider myself a lazy bastard.

ariman_lazy

 

There has been so much I’ve wanted to talk about. So much I’ve wanted to touch upon, mention, dive into (insert any number of cliches here______). I no longer have my DSLR, since I sold it to @Videograndpa, however, that being said, we both have begun a new podcast series on www.videograndpa.com that tech lovers & video enthusiasts should check out. It’s simply called The Video Grandpa Podcast, and has taken up most of my time on top of what already has been a hectic work schedule. Basically, it’s 1½ hours of me and Chris discovering new beers as we complain about patent trolls, outdated IP laws, and new technology. Give it a listen, and let me know what you think.

This will be a simple post….a small rant. And I’ll keep it short: Don’t be a douche. I am not necessarily speaking to you (Although I’m sure, at some point in all our lives, we’ve exhibited douchey behavior).

We live in a much smaller world today than we did 50 years ago. We have the Internet.  Everyone has a voice. More often than not, that’s a  good thing. Through various forms of social media, free-expression, and bravery, virtually anyone can now be heard. And plenty of positive things have resulted from people speaking out. However, it’s that small vocal group of trolls I am concerned about. And not because we must rid the world of trolls and trollish behavior. That’s impossible. It’s our reaction to these trolls…. this mindless, antiquated behavior, that we must control.

When we hear what we  perceive to be a negative idea or a threat, real or not, we position ourselves to take one of two options:

  • Dismiss the voice, and choose to ignore whatever impact it may have. (Often, it is none)
  • Or respond.

 

Both have implications. For example, I can decide to ignore North Korea’s threat to nuke Austin, or, I can decide to panic and suggest to my local Representative that we should bomb them first. Both have repercussions. Ignore a serious threat, and perhaps the east side of Austin turns into a shiny sheet of glass. React too irrationally, and you start World War 3.  This example may be going above and beyond what is likely to happen, but exaggerations aside, it’s becoming far too common for people to react irrationally to things that are far less serious.

They react with hate. With fear. With 5th grade humor, mixed in with the filthy vitriol that is usually reserved for specific hate groups. It’s disgusting and it sets us all back. More often than not, it’s nothing more than a vocal minority with a chip on their shoulder, hiding behind the anonymity of the Internet.

Responses can be constructive. They can be critical and enlightening. They don’t have to be derived from fear and panic. So I ask, if you are going to respond, please do so with maturity. Respond with your intellect. Think before you act. You can have a voice, and not come off as a douche. And the best part is, you will move the conversation forward, instead of setting us all back.

People are always going to complain. People are always going to make threats. People are always going to overreact. Some of it will be justified. Some of it will not. It’s how WE respond that affects the outcome.

-T.

 

 

05
Apr 2013
POSTED BY tyroot
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5 Up, 5 Down: 2012 – A Year in Review

 012061213-school-card-with-new-year-2012

As we inch closer to a new year, I enjoy taking the time to reflect and look back on 2012; not because it’s cliche,  but because it helps me better prepare myself for what’s ahead in the year to come, and helps me better analyze just how many minutes of my life I wasted in 2012 listening to idiots scream “The End is Near!”, and “Call Me Maybe.”

Regardless, I present to you my first ever “5 Up, 5 Down” list: A list in which I quickly summarize the events that took place over the last 365 days and dish out words of praise to 5 things I felt impressed me (or at the very least, were interesting), as well as touch upon 5 things I felt contributed to my disappointment in mankind.

Starting on a positive note, in no particular order. let’s go over the “5 Up”. Enjoy:

 

windows-8

Microsoft:

Say what you want about Windows 8, but I love it. It’s refreshing. It’s different. It’s a gamble. And I applaud Microsoft for taking a chance and FINALLY doing something new. I believe Microsoft has taken the best parts of competing operating systems and has refined them to give users a truly innovative product. Yes, I know people hate change. I see it once every 3-4 months when YouTube or Facebook redesign their layouts. I don’t give a shit. Change is often good, and for Microsoft it is necessary. The software giant is slowly losing it’s market share on the enterprise business, an install base they HEAVILY depend on for revenue. Microsoft was clearly late to the game in the mobile space. And the Zune was a colossal failure.   It was time to show people, other than large businesses, why Windows is “cool again”. I like the fact Microsoft ditched the skeuomorphic design craze, and conjured up a very unique experience with its live tiles, and touch screen interface. It’s still too early tell if Windows 8 will take off, but I definitely see this as a step in the right direction for Microsoft, and I wish them the best of luck in 2013.

 

Tim-Cook

Tim Cook:

Notice I didn’t say “Apple”.  Nope, instead, I’m giving the nod to Tim Cook. 2012 was Cook’s first, full-calendar year as Apple’s new CEO since he took over as interim CEO for Steve Jobs in January 2011. After Jobs passed away last August, Apple officially became Tim’s company. Many expected Apple’s stock to plunder under new leadership, however, with Tim Cook at the helm, Apple’s stock has never been higher: peaking at $705.07 a share in September 2012. Despite the recent fall, Tim Cook still raised the price of Apple’s stock 40% in the past 12 months to $538.79 a share, as of December 2012.

However, what intrigues me is Tim Cook’s leadership and the changes he is making at Apple. During The Great Apple Maps Fiasco of 2012, there was no “You’re doing it wrong…” excuse circulating from Tim Cook’s secret lair in Cupertino. Instead, he decided to ditch the “Book of Jobs”, and gracefully issued an apology to early adopters of iOS 6, claiming Apple was doing “everything they can” to make the Apple map experience better. He later did something I could never imagine Steve Jobs doing in a million years: He encouraged iOS users to use other mapping alternatives while Apple attempts to fix its shit.

On top of that, it appears Tim Cook is slowly making changes to Apple’s employee handbook. Historically speaking, while the rest of Silicon Valley was providing free dry cleaning and day care to their staff, Apple employees often got the short end of the stick. According to various reports, it appears Cook has a more “giving heart” than his predecessor, granting Apple employees better perks and discounts than ever before.

Tim Cook is obviously a smart man, and make no mistake: kissing the ass of both your customers and your staff is a sure fire way to make a good impression during your first year as CEO at the world’s most profitable tech company. And it’s hard to say if this is a sign of things to come, or if it’s simply a ruse to retain your loyal install base and some top-notch employees. Regardless, things could have been much worse for Apple in 2012, and I give props to Tim Cook for guiding the company through a smooth transition in leadership. The man clearly has big shoes to fill.

 

gopro

GoPro:

In a time where small & dedicated, portable video cameras are all but dead (i.e. see Cisco’s flip-cam), it’s truly remarkable to witness the rise and popularity of the GoPro. The company has been around for over decade now, and the camera certainly isn’t new. However, 2012 saw the release of the GoPro Hero 3, and with it the sought-after ability to shoot 4K video (even if it is at a meager 15fps). Regardless, the GoPro 3 shoots stunning video in 2.7k  at 30 FPS and even adds a new ProTune feature that increases shadow exposure, enabling users to have a higher dynamic range to play with in post. In addition to being the camera of choice for extreme sport enthusiasts around the world, the GoPro is also used professionally in the television and film industry: anything from the Deadliest Catch,  to thousands of commercials, to feature length films. For an HD camera that fits in the palm of your hand at a very affordable price, the GoPro does it all.

To top it off, they have quite possibly the worlds most clever marketing campaign: You. GoPro prides itself on making TV commercials from user submitted videos that cleverly demonstrate the strengths of the camera. And there are some stunning visuals captured with the GoPro camera, which are all nicely gathered for your viewing pleasure on GoPro’s YouTube channel, slowly approaching 500,000 subscribers. The GoPro truly is the world’s most versatile camera.
psy

PSY:

I tried to avoid this one, but there is little I can do to ignore the fact that a Korean pop-star, who was once told he’d never make it in this industry, created the first video ever to reach 1 BILLION views on YouTube. Ironically, he accomplished the feat on December 21st, 2012, the day in which the world was supposed to end and only 5 months after his video “Gangnam Style” was  first published.  It’s difficult to determine where PSY’s popularity stems from. “Gangnam Style” definitely strikes a chord with many pop enthusiasts with its catchy beat and familiar sound,  but it also speaks to pop detractors with its outrageously satirical display of k-pop culture, all while poking fun at a “Beverly Hills-type” lifestyle. I suppose PSY is popular for the same reason LMFAO is: They have no problem making fun of themselves or their industry. I like to think PSY rose to the top of the YouTube charts just to overthrow Justin Bieber’s romantic bowling tribute video “Baby”, which stood strong for nearly 2 years….for reasons only God can explain.

 

google-fiber

Google:

I am keeping this one short. Google had several highlights and blunders you could focus on all throughout 2012. However, the reason why I am giving Google the “Up” nod is because of Google Fiber; their ultra-high speed internet service that launched earlier this year in Kansas City. I support anything that gives the proverbial “finger” to the telecom and cable duopoly that plagues this country. For $70 a month, users (in Kansas City) can get “gigabit internet service” which is about 100 times faster than your standard cable modem. Toss in an extra 50 bucks, and you also get cable TV. And if you don’t want fiber? Pay a one-time $300 construction fee, and you have FREE INTERNET FOR LIFE. That’s 5Mbs down, 1Mbs up, no data caps, FOR FREE. (Yes, there is small print that says it’s only guaranteed for at LEAST 7 years, but still, that’s impressive). Google says they plan on expanding Google Fiber to other areas across the country. Let’s just hope they eventually break out into larger, more metropolitan  markets, in lieu of settling for only smaller towns and communities. Fingers crossed.

My “5 Down”
*Please note, the items listed below are things that I found disappointing. You may or may not agree. However, this is my blog, and not yours. Enjoy.
 

congress

The United States Congress:

This may possibly be the worst, most inept Congress in United States history. It may have started with their pathetic attempt to regulate the Internet using SOPA (the Stop Online Piracy Act), but it quickly snowballed into a large mass of deranged, incompetent lunatics hell bent on fighting with each other, rather than reaching across party aisles to compromise and get shit done. What they do succeed in scares the shit of me: A continuously-growing Federal Government, bloated with power and control that not only threatens personal liberty, but was never in the Constitution to begin with. (Not that anyone follows that document, nowadays). This however is nothing new. If it’s not SOPA, it’s CISPA. If it’s not CISPA, it’s the NDAA. If it’s not the NDAA, it’s the common renewal of the Patriot Act. I don’t care what side of the political spectrum you lean towards, nor what political party you identify yourself with, the United States Congress is a completely absurd, dysfunctional branch of our government filled with corrupt leaders and aging dinosaurs. Whether their decision making is based heavily on that amount of money they receive from crony lobbyists, or their poor understanding of the female reproductive system, Congress has proven they are incapable of legislating anything worth a damn, and most, if not all of them, should be kicked out of Capitol Hill, with the hope we can at elect some new leaders who at the very least, know how to work a computer.

 

Republican-gop-logo

The Republican Party:

I registered as a Republican back in 2008 to vote in California’s Republican primary. It was the first time I ever officially identified myself with a political party. I tend to be a social liberal who has strong, fiscally conservative beliefs: Something that I feel I share with many Americans across the country. However, since the 2012 Presidential Election, I can’t help but laugh at the disarray and panic that is currently sweeping across the Republican platform and its pundits.

“America has lost its way!”
“Things were so much better….in the 50’s!”
“What happen to moral decency in this country?!”

This is the type of bullshit that will ensure we’ll never again elect a Republican President. As long as these silly, aging social values (gay marriage, abortion, criminalizing drugs like marijuana) remain at the forefront of the Republican platform….over issues like government spending and nation building….the Republican party will continue to fall. I honestly see no reason to vote for either party at this point, but I can at least understand why the majority of this country voted for Obama: he clearly represents his constituents and speaks FOR them. Who the hell votes for Republicans now? Wall Street? The Religious Right? Lockheed Martin? As Professor Clyde Wilson put it best, “The Republican Party does not represent its voters (and never has). It represents only itself.” The party that bailed out the banks. The party that wants to goto war with Iran. The party that supports bills like the NDAA and the Patriot Act. This isn’t the voting populace who supports these decisions. It’s the platform. (And yes, to be fair, many Democrats supported these policies as well). However, I can continue to see Democratic success in politics. Unless the Republican Party starts to reform from within, and begins to focus on the issues that truly represent the concerns of the American public, they are all but doomed.

The U.S. Patent Office:

I do not wish to dwell too long on America’s broken patent system, but anytime a company like Intellectual Ventures can thrive and profit off of a system that does anything but promote innovation, you know we have a serious problem plaguing the tech industry. IV’s sole purpose, it seems, is to stock up on patents that it has no plans in ever developing into real-world products. They rather spend the majority of their time in litigation, shutting down new start-ups,  while they extort existing businesses for money in a grand mafioso kind of way.

And did you know there are several hundred patents for toast? Reheating bread? Let alone patents for “faster-than-light data transmission”: a technology that currently does not exist. I can only hope we continue to look closer at patent reform in 2013, and hopefully add a few more staff members to the U.S. Patent Office, so companies like Intellectual Ventures can profit less from extorting others.

Cell Phone Carriers:

Pretty much speaks for itself. I continue to experience poor customer service and coverage using AT&T, and Verizon isn’t much better. Because of the ridiculous demands and policies carriers enforce for the use of their LTE networks, earlier this year Google failed to bring LTE capabilities to it’s flagship Android phone, the Nexus 4. Carriers also continue to overcharge for texting and data plans, and continue to use the “it will cripple our network infrastructure excuse” to prevent smartphone owners from using what otherwise should be free features already built into their phones: tethering and WiFi hotspots. Having to pay an extra $20-$30 bucks a month to tether my device is insulting. Nevertheless, it appears no business hates its customers more than cell phone providers, and I dream of the day Google tries to become a cell carrier. Here’s hoping.

 

012824118-blond-air-hostess-stewardess-i

U.S. Airline Carriers & U.S. Airports:

Tomorrow, it will be 2013, and below is a list of things that I still can’t comprehend:

  • I still have to remove my shoes while going through airport security checkpoints.
  • Most airports still charge for WiFi access while waiting in the terminal, and it’s often slow and unreliable.
  • There are never enough electrical outlets in airport terminals for people to charge or use their mobile devices.
  • Most US airline fleets seem old and outdated. And whereas we now have inflight WiFi, we still don’t have one power outlet per seat on many U.S. carriers.
  • I’m still paying between $25 and $50 to check a bag.
  • During the inflight safety announcements, the guy next to me can read the SkyMall catalog but I can’t read my Kindle.

 

I realize many of the problems above are first-world problems. Regardless, Happy New Year, folks. Here’s hoping you have a great 2013.

T.

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29 Days With Android – Day 29: It’s Really Day 32

The Nexus 4 looks damn good.

 

29 (32) days ago, I set out to determine if Google’s Android was a better mobile operating than Apple’s iOS.  I did this for me and for me alone. I have no quarrel with Apple, and I have no beef with Google. This decision basically boils down to what mobile OS better suits my needs;  with one small caveat:  cellular freedom.

I do my best not to preach, nor bore my friends & family with the mounds of useless information, but very few things bother more than the lack of cellular freedom customers have in this country (USA). I hate it. If I purchase a smartphone at its full retail price, I should be able to activate that device on any carrier I wish. However, here in the United States I do not have that luxury. Due to a lack of standards, phone contracts, two competing cellular technologies (CDAM & GSM), and greed, it is very difficult for U.S. customers to purchase a truly unlocked and unbranded smartphone that will work on 1 of our 4 major mobile carriers.

Yes, there are options; and hacks, and jailbreaks, etc. But none of these are easy solutions. This is exactly why I returned my HTC One X. I grew tired of the AT&T branding; the 2-year contracts; the outrageous unsubsidized prices; the lack of support; and the unwillingness to release a new version of Android once it becomes available. Nevermind the fact my One X broke twice while I was giving it a test drive. When Google releases Jelly Bean 4.1, move your ass, and push out the update to your loyal customers. (HTC & AT&T – I am talking to you).

Seriously…HTC…AT&T….get your shit together, and release Android 4.1 or say goodbye to your user base.

 

So a simple question remains: Where do I go next? The answers: The Nexus 4; The iPhone 5; or the Lumia 920?  I still feel the need to experience Android the way it was meant to be; I need a TRUE GOOGLE experience. No bloatware. No contracts. No branding. No bullshit. Stock Android with timely updates and a decent ecosystem. And at $300 U.S. dollars for an unlocked phone, I can forgive Google and LG for omitting LTE. I will miss LTE. It was blazing fast. However, HSPA+ is still better than EDGE, and with a true world phone that I can take anywhere, I felt compelled to give it a shot. There are several pre-paid local GSM carriers here in Austin, and I plan to try them all. I plan to try AT&T. I plan to experiment and have fun.

I absolutely loved the Google integration in Android. I think it’s what ultimately won me over. The apps are plentiful, the OS is sturdy, the phone is a beast. I still may end up on iOS, but I find myself moving further & further away from Apple. It’s nothing personal, I simply find myself gravitating towards an operating system that again, better suits my needs. I love Google, so Android seems like the obvious choice.

I like both these phones. But each of them unlocked is well over $900 at the moment.

 

Windows Phone 8 still has a very limited app marketplace and the lack of a true notification center bothers me. iOS & The iPhone 5 would be the easy choice, but I am sick of renewing my contract with AT&T, and an unlocked iPhone 5 is about the same price as a ‘94 Toyota Camry. (Laugh if you want, but the Camry is a reliable automobile).  I’m still tempted to pick one up once prices fall back to normal, but since the  iPhone 5 is STILL sold out everywhere, even if I wanted one I’d still be up shit creek.

So, this leads me to the Nexus 4. The phone looks amazing. And like my women, I still want to hold one before I try it out, but the initial previews have me drooling over a powerful smartphone with wireless charging, a sleek design and amazing specs. The lack of LTE is disappointing, however I still feel compelled to give the Nexus 4 a chance. I definitely see the drawbacks of not having a device with the latest cellular technology, especially since it’s a common complaint iPhone detractors have been spouting off for years. However, sacrificing LTE for a smartphone that has no carrier bullshit welded to it OS is a worthy trade.

Wireless charging is cool(although technically, not new).

 

Will I stick it out? Who knows? Maybe Apple will wow me once more, and maybe I’ll come back like the prodigal son. But I hear Android calling, and it’s time to see what Jelly Bean 4.2 is all about. November 13th can’t get here soon enough.

Cheers.

T.

 

*As a simple side note, I had 29 days to use the HTC One X before my AT&T return period expired. Hence, the title of the blog series. 

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29 Days With Android: Day 22 – A Sad Farewell?

sad-android

It’s so hard to say goodbye

 

Do you believe in fate? Do you believe in signs? I personally do not abide by these philosophical notions because I like to feel that I am in control of my own life. However, sometimes, shit just happens, and you’re left with two options: Sit back, and ride out the storm until a solution presents itself, or constantly question how you got there in the first place.

To sum this up quickly, Android….I am done with you. At least for now. I will continue to follow through with my analysis of your operating system, and I will continue to enjoy the things I like, and complain about the things I hate. However, please know, it’s not entirely your fault. I just can’t stand HTC Sense. My HTC One X has bricked several times since we’ve been together. My OS randomly restarts; my SIM card deactivates; my widgets stop working; my phones performance degrades if I don’t restart you regularly; these are all unacceptable issues that cannot be forgiven. Whereas I love the One X’s design and still regard it as a solid piece of hardware, I cannot understand why HTC insists on installing it’s own ridiculous front-end,touch interface on a phone that would be amazing had it come with a stock version of Android.

I don’t want to root my phone,and install ROMS in order to get Jelly Bean 4.1 (Which is a moot point considering there is still no way for me to root my device). I don’t want to wait 6 to 18 months to get a new version of an Android OS when it hits Nexus devices in a matter of weeks. It’s ridiculous. I don’t want the bullshit bloatware, and I don’t want AT&T’s branding all over my phone.

However, it wasn’t all disappointment. I loved the larger screen the HTC One X offered me. I loved reading Flipboard articles on it’s beautiful IPS-panel display with vibrant color reproduction, and fantastic pixel density. I loved sifting through Google Reader, keeping myself up-to-date on when the hell Android Jelly Bean was going to hit the HTC One X. (Among other things). I enjoyed the Beats by Dre audio on my device. And I absolutely LOVED the Google integration on the Android operating system; the one thing I will definitely miss the most about this phone when I finally get rid of it in 7 days.

 

allbig3

The big 3. Which one would you chose?

 

It’s a sad goodbye. What remains uncertain, however, is where I’ll end up. In terms of hardware, I still find the iPhone 5 to be a boring upgrade. True, it would meet all the necessary requirements needed for me to deem it a great smartphone. And there is no doubt Apple’s new Jesus Phone is fast as shit with it’s new A6 processor and LTE antenna, but I am also interested to see what Google announces this coming week with it’s future line of Nexus devices. I’m also extremely curious about the Lumia 920, which from what I’ve read and seen online, is a truly innovative smartphone, complete with wireless charging, a stronger pixel density than the iPhone 5 and the most responsive touch display the industry has seen since the first iPhone. (All will have to be verified later).

 

lumia20

I’m very tempted to try out the Lumia 920. It’s a sexy device.  

 

Regardless, it’s been a fun ride and I still plan to further explore what Android has to offer since I clearly see the benefit to using Google’s OS. It has a very loyal & dedicated community behind it, which leads to many tweaks and custom ROMs that allow any user to create a very unique and tailored experience. Essentially, Android can be whatever you want it to be. I admire that in an operating system. It’s why I always enjoyed jailbreaking my iPhone 4. It’s why I used a PC for years, and it’s why I built a new one just a few months ago. However, I also like it when things JUST WORK. Sometimes I like it easy.  There isn’t anything wrong with either philosophy, it just comes down to whatever suits you best. In regards to my cell phone, I just need it to work 99% of the time. And I often found myself incredibly frustrated with my HTC One X because of random missing SIM card errors, various performance hiccups and the constant wondering on when the hell HTC is going to make a year-old update to the Android OS available to my phone. It’s bullshit.

I definitely see the advantages to an open ecosystem, but seriously, why the fuck do Galaxy S3 owners, and HTC One X owners get hosed if they don’t buy a Nexus device?! Some Android phones are still 2-3 iterations BEHIND on their operating systems. I understand with so many devices to worry about, updating every Android-based smartphone to the newest version of its OS may be impossible, but if your phone is less than a year old, and it still can’t get the latest version of Android, then you have every right to be upset. There is no excuse for continuing to foster a poor customer experience, and hopefully Google is working hard to address these issues.

Again, this is simply a rundown of my experience. Not everyone who decides to make “The Switch” has a bad venture. In fact, my experience with Android wasn’t necessarily awful, just rather disappointing. It’s important to note, however, my experience could have been dramatically different had I been able to root my phone; or purchased the Galaxy S3; or purchased a Nexus device, etc. There are a number of different paths I could have taken, and this series of blog posts only chronicles my experience with the HTC One X. I will always keep an open mind, and I LOVE trying out new hardware and operating systems. It’s the beauty of competition; we have choices, and I encourage others to experiment and explore what else is out there.

 

farewell

Farewell for now, but we shall meet again, Android. 

 

In the meantime, I am thinking of picking up a Nexus 7 in order to experiment with Android in what I feel is the BEST way to experience it: as a stock OS. I’ll continue to update my blog as I “enjoy” my last week with the HTC One X, and who knows….perhaps HTC will announce a Jelly Bean update in the next 7 days, and it will change my life. Stranger things have happened.

Till next time….

 

-T

status

29 Days With Android: Day 15 – Half Way There…

Android Fail

(Twas a rough week for me and Android…..)

 

So perhaps I was setting myself up for disappointment, however I never expected it to happen so soon: HTC Sense is pissing me off. At least that’s where I THINK the issue lies. I don’t want to jump to conclusions, and give the HTC One X the boot, but I am finding it incredibly difficult to put my faith behind Android when there are so many skinned versions of the OS on so many different handsets. Regardless, let’s get down to what everyone cares about: how my second week with Android is faring, and will I be able to make it 2 more weeks before pulling out my hair.

THE RUNDOWN:

I reached some important milestones this week as this marked the first time I traveled outside of Austin with the HTC One X. I was interested to see how my phone would perform while traveling, and while walking about the city of San Francisco. Having lived in the Bay Area for over 6 years, I definitely understand the importance of having a phone that can last on a full charge all day long, while supplying me with key functions and features that one would expect from a smartphone: Music, maps, directions, texting, phone calls, and photos. I also wanted to see if there were any limitations to using the One X at the airport and while flying. The results varied.

baybridge

The camera on the HTC One X is nice. Certainly close to the quality of my iPhone 4.

The Good:

Starting my day on a full charge, I hit up Austin Bergstrom International Airport and immediately experienced some great advantages to using an Android smartphone. As a longtime customer of AT&T, my disdain for the company has slowly grown over the last 4 years to the point where I am starting to think the cell carrier couldn’t give two shits about their customers or install base. Whereas I still have my unlimited data plan on AT&T’s fast LTE network, I still can’t enjoy the benefits of tethering my device to my MacBook Air or using my HTC One X as a mobile hotspot.

Since the free WiFi in Austin’s airport is about as fast as fat kid rushing to hit the gym, the ability to use my phone’s LTE antenna to email and browse the web would have been ideal. However, since I refuse to pay AT&T the extra $20 per month to tether my phone, I downloaded the FoxFi App instead, which gives me this feature for free, and throws the proverbial “FUCK YOU” into the face of AT&T. Definitely a plus for Android owners, which DOES NOT require you to root your device. I had a similar app on my jailbroken iPhone 4 that I purchased through Cydia, but that app cost me $20, and of course, required me to jailbreak my phone. Being able to do this on Android for free, without the headache of rooting was a definite plus.

Speeds through the mobile hotspot were much faster than the airport’s free WiFi, and my overall browsing experience was generally a positive one. I had downloaded some podcasts on my HTC One X to help speed me along the 3.5 hour flight to San Francisco, but ironically, I hardly used the One X while flying. I browsed through some cached music on Spotify, and read a few articles I saved via Google Chrome to Phone,  but I spent most my time reading Steve Job’s autobiography on my iPad. Go figure. However, it was nice to know getting music on and off my device was a breeze, and I could definitely see myself dumping a large portion of my music library on the HTC One X + when it releases later this year. I also have to mention the great picture quality of the HTC One X, and the way images look on it’s gorgeous 4.7 inch display. Very sharp, and photo-like.

nexus

Kinda wish I had a Nexus device.

The Bad:

However, once I landed in SF, and began using my phone in the city, things took a turn for the worse.

The key complaint I keep coming back to when using the HTC One X is the battery. At 1800 milliamp hours, I feel the battery is insufficient for someone who needs to use the One X for an entire day without the ability to recharge. Since there is no replaceable battery in the device, I find myself shit out of luck when my phone starts dying. And trust me, after walking around San Francisco for hours, taking pictures, surfing the web, and navigating my way around numerous protests and farmers markets, the One X is quick to show off its weaknesses. This isn’t really a knock against Android, but rather on the hardware itself.

In fact, my problem isn’t really with Android at all. It’s with HTC Sense, and how it manages applications, power, and performance. My girlfriend has a Galaxy Nexus, and not once did her phone slow down, stall, or lock up over the weekend. The HTC One X, however, decided it would have random moments of network hiccups, and missing SIM card warnings all throughout my stint in the Bay Area. On several occasions I had to restart the device just get make a phone call or send a text message. I found these issues painfully frustrating, especially since I find Android to be a very useful and robust operating system.

nosimcard

A rather common error I encountered throughout the week.

I think the One X is a solid device. I just wish it came without HTC Sense, but rather with a true vanilla version of Android. I could conjecture that a new Jelly Bean 4.1 update or the new One X+ would resolve the issues mentioned above, but it’s not certain. Sense simply seems to bog down the phones performance. Even after I installed Nova Launcher to help give me the illusion of a true Android experience, HTC Sense’s presence was never entirely absent. Like a bad case of herpes, you know it’s there.

Perhaps I am being too harsh on Sense. And perhaps I should use these final two weeks to research solutions to my problems, and tweak some settings that may increase battery life. But working this hard to get my phone to behave the way I want it is not my idea of fun. Part of the appeal to Apple’s iPhone is that it’s easy to use and “customize”. (I use that last term loosely). Still, I haven’t been able to root the HTC One X, nor install Android 4.1 Jelly Bean, so my hope is that in the coming weeks, I’ll truly be able to experience what the One X has to offer once an update is available. (Or a ROM, whatever comes first). Regardless, I am beginning to understand the benefits of purchasing a Nexus device. No bullshit artificial skin, no bloatware. I pray Google is able to resolve these issues, and do away with things like TouchWiz and Sense. I know companies like Samsung, and HTC will stubbornly express their disapproval of a stock Android experience on their hardware, but if OEMs truly care about the customer experience, they will do away with front end touch interfaces.

Nevertheless, I am on to week 3. Wish me luck….


16
Oct 2012
POSTED BY tyroot
DISCUSSION 4 Comments
status

29 Days With Android: Day 8 – My First Week With ICS

alessandra2

 

Week 1 in the bag and I won’t lie: even I didn’t think I’d make it this far along on the Android platform. I’ve been a Mac guy for so long now, the very thought of switching to anything else terrifies me. But, something interesting happened: I slowed down. I gathered my thoughts. And I dissected them one by one. Why did I initially want the iPhone 5? Why did I initially want the Retina Macbook Pro? Why is Alessandra Ambrosio so fucking hot? All 3 have the same answer: They are sexy devices.

But did I really need them? (Alessandra aside). I wrote a blog post earlier this year about Apple’s brilliant marketing tactics. No company on this planet makes you feel the NEED to buy their products better than Apple. And if you need further proof of just how talented Steve Jobs was at selling “his” gadgets, check out the video below:

Perhaps Apple needs to find new words to describe their products, but you have to admit, Apple has perfected the art of giving keynotes. Whether that’s because they pack the room full of fanboys & Apple employees, or simply make quality shit, no one can deny the buzz that centers around the unveiling of a new Apple product. Many companies have tried to replicate Apple’s success and most, if not all them, have failed.

Fast-forward to today, and I’m starting to feel differently than I did 4 years ago when I purchased my first iPhone. Yes, I  most definitely would have purchased the iPhone 5 had it been readily available for me to buy on launch day. However, I was late to the party when attempting to pre-order the device online, giving me 3-4 weeks to mull over my decision. This was the exact same way I felt before purchasing Apple’s new Retina Display Macbook Pro. Was I really about to drop $3k dollars on a laptop?  After thinking it over for 2 weeks, I finally came to my senses, and spent $1600 on a new, custom built PC with a gorgeous 24 inch monitor, which spec wise, beats the shit out of the three-thousand dollar laptop I was about to purchase from Apple.

Don’t confuse me for a hater. I think the new Retina Display MacBook Pro is gorgeous, and incredibly powerful, but you have to admit, the price is a little ridiculous. So while waiting for my iPhone 5 to ship (3-4 weeks), I had time to examine what the iPhone 5 really was: Just a new iPhone. Yes, it had LTE, a bigger screen, a faster processor,  sexy looks, and a stellar camera.  And YES, this could be the phone I ultimately end up with, but it wasn’t anything we haven’t already seen on older Android devices. It wasn’t revolutionary. Nor did I expect it to be. Perhaps we have hit that point where smartphones will simply evolve through various iterations  instead of revolutionize. Regardless, it was time to give Android a shot. So I cancelled my iPhone 5 pre-order, and got myself the HTC One X.

After a full week with the device, I wanted to break this update  into two sections: Hardware and software, and how I’ve adapted to both.

 

htconex

 

The Hardware:

I really do like the HTC One X. As I’ve previously stated, the extra screen real estate is fantastic. Using applications like Facebook, Twitter, and Flipboard are a breeze on the One X,  and it truly makes for an overall better experience when compared to my old iPhone 4. (Especially using Flipboard) Infact, I find myself using my iPad much less now that I have a cell phone with a 4.7 inch display. Reading web articles through Google Reader and Chrome is much easier, and I’m finally using my cell phone for something I would often reserve specifically for my iPad: watching video. I never watched a ton of video on my iPhone 4 because I felt the screen was too small. Not a problem on the One X.

Though the larger screen size is nice, I find the HTC One X challenging to use with only one hand. This wasn’t a giant turn-off for me simply because my fingers are short and fat, making texting with one hand nearly impossible on ANY device. But, whether I’m surfing the web or exiting out of applications, I almost always have to use two hands to operate the One X because my fingers cannot reach certain areas of the phone, depending on how I am holding it. This wasn’t a problem on  my old phone, however I also used two hands to text and run other applications when using my iPhone 4, thus using two hands isn’t necessarily a deal breaker for me.

In terms of the phone’s design, and feel, the HTC One X is a solidly built device that easily fits into my pocket and is easy to hold. Though substantially larger than my iPhone 4, I don’t really notice the difference while carrying the One X as I go throughout my daily routine. My only true gripe is that it renders all of my old iPhone 4 accessories useless. Then again, so would the iPhone 5.

Finally, to sum up hardware, I have to talk about LTE and screen size, and how it affects battery life. Since the HTC One X sports a sharp 4.7 inch display with blazing fast LTE, my cell phone usage has dramatically increased. I watch more video, send more tweets, update Facebook more often, surf the web, read articles, listen to Pandora, Spotify, podcasts, etc.  This kills my battery life. I have to constantly be aware of how often I am using my phone, and for what purpose or I could find myself with a dead battery around the middle of the afternoon. This isn’t to say my usage or battery life on other devices would be dramatically better, however at 1800 milliamp hours, the One X’s irreplaceable battery is smaller than many of its competitors.

 

The Software:

android-cover

 

Let me get this out of the way first: I do not like HTC Sense. I do not like any GUI layover on Android. Bloatware is bad enough, but HTC Sense seems to negatively affect the One X’s performance. I am starting to think to get the best Android experience, I have but two options: Root my phone, and install a true vanilla-version of Android OS, or purchase a Nexus device. The Galaxy Nexus is not available on AT&T with LTE, and the new Nexus phone has yet to be announced (although rumors suggest several new Nexus devices will be launching later this year). I just don’t understand why OEM’s insist on embedding their own GUI skins on top of Android. It often bogs down the phone, and usually prolongs the time it takes to receive OTA updates when a new version of Android releases. It’s the one thing I loved about the iPhone: No horrendous bloatware, and immediate updates to iOS when a new version is released.

I attempted to root my phone and install Jelly Bean (Android 4.1), however since my phone was manufactured quite recently, there was still no unlock available for me at the time this article was written. Perhaps that will change shortly, but even if I successfully root my device, and install a base version of Android, many HTC One X users have reported that certain features on the phone stop working as a result of stripping Sense from the OS. Mainly the video camera.

This does not mean I hate Android. In fact, it’s quite the opposite. Android has evolved into a great mobile platform, and I’ve enjoyed getting to know my new operating system. Here is the best way I can describe my switch from iOS to Android: It’s like breaking up with a beautiful girl you’ve been dating for years after things got bland and boring. You immediately run out and  find someone new who is also attractive, but way more exciting. She has new & unique features, is a total mystery, and definitely keeps things interesting.   The only problem is you’re not entirely sure if she’s exciting because she is NEW, or because she truly blows your mind. You constantly battle back & forth in your head if you should return to the woman who, despite the occasional hiccup, always treated you right, or if you should stick it out with this new broad who, although exciting, is a total enigma.

I don’t want this to equate to playing it safe versus living dangerously, because both iOS and Android are great operating systems. However, I feel with iOS, what you see is what you get, and with Android, it’s up to you to make it what you want it to be. Right now, I want to root my phone, and experience Android 4.1 Jelly Bean, but I can’t. HTC claims OTA Jelly Bean updates are headed to the One X “soon”, but soon could mean 3 months from now. I only have 21 days.

However, even with HTC Sense holding my phone hostage, I did discover some great features in Android. The app market is not a ghost town like many Android haters would have you believe. In some instances, Google Play, and other app stores can offer you a wider variety of programs. There is no heavy curation centered around Android, which could be good or bad, depending on how you look at things, but so far, most of the apps I used on my iPhone 4 can also be found on Android.

 

swiftkey3

 

And then there is SwiftKey, which has got to be the best keyboard application ever written. Writing emails and texting contacts on my HTC One X is leaps and bounds better than anything iOS has offered. The Google integration is fantastic, and I really enjoy playing around with widgets and other UI customizations.  Voice dictation is easily on par with iOS if not better, the Google Maps & Navigation app is amazing, and Android’s notification center gives me quick and easy access to everything from Airplane Mode to Bluetooth. I have yet to test the new Google Now and voice assistant features in Jelly Bean 4.1 but from what I’ve seen in various demos, it’s amazing.

 

WEEK 1 Conclusion:

I will continue to follow through with my month-long experiment using Android, and happily so. Do I miss iOS? Of course. Apple has a much better Phone App than Android, and the overall look and feel of iOS is much cleaner. The iPhone camera and app is also better than the One X equivalent  and I miss iMessaging hundreds of free text messages to my countless friends still using the iPhone. Still,  Android is growing on me. I just need to experience the OS the right way. My plan is to either root my phone, and install Android 4.1 ASAP, or possibly experiment with a new device, such as the Galaxy S3 or the Galaxy Nexus. (Although TouchWiz is arguably worse than HTC Sense). Google’s OS fragmentation has really turned me off, yet I know Google  is working hard to resolve these issues, and streamline the updating process. But for now I shall continue to explore what Android has to offer, so if you have any tips or pointers, please feel free to send them my way.

Till another day….

T.


08
Oct 2012
POSTED BY tyroot
DISCUSSION 3 Comments